Terms & Conditions

Business Information

TNT Fix Smart Home & Climate Solutions operates under Mr. Tippy's LLC, registered with the Arizona Corporation Commission. We operate under the Handyman designation as provided by the Arizona Registrar of Contractors and are not a Licensed Contractor.

Payment Terms

Scheduling & Cancellations

• Appointments are confirmed upon receipt of any required deposit
• Cancellations or rescheduling requests must be made at least 24 hours in advance
• Cancellations with less than 24 hours notice or no-shows may forfeit deposits or be subject to a trip charge
• We will make every reasonable effort to arrive during the scheduled time window
• Unforeseen delays (traffic, previous job overruns) will be communicated as soon as possible

Scope of Work

• Work will be performed according to the agreed-upon quote or service description
• Any additional work discovered during the job will be discussed and approved before proceeding
• We reserve the right to refuse work that is unsafe, violates building codes, or is outside our scope of expertise
• Quotes are estimates based on information provided; final pricing may vary if conditions differ from what was described
• Quotes are valid for 30 days from the date issued

Warranties & Guarantees

Limitation of Liability

• Our liability is limited to the cost of the service provided
• We are not responsible for pre-existing conditions, hidden defects, or damage caused by factors outside our control
• We carry general liability insurance; proof of insurance available upon request
• We are not liable for consequential damages, including but not limited to loss of use, lost profits, or incidental expenses
• Customer assumes responsibility for protecting or removing valuable items in work areas

Safety & Access

To ensure the safety of our team and the quality of work:

• We require safe access to work areas
• You are responsible for securing pets and ensuring a safe work environment
• Please disclose any known hazards (asbestos, lead paint, mold, etc.) before work begins
• We reserve the right to stop work if conditions are unsafe
• Customers must ensure clear pathways to work areas
• We will take reasonable care to protect your property but are not responsible for damage to extremely delicate or improperly disclosed items

Customer Responsibilities

To help us serve you better, customers are responsible for:

• Providing accurate information about the work needed
• Ensuring safe access to work areas
• Informing us of any known hazards or special circumstances
• Being available for questions during the work or designating an authorized representative
• Securing pets and children away from work areas
• Providing accurate contact information for scheduling and communication
• Notifying us immediately if issues arise after service completion

Dispute Resolution

In the unlikely event of a dispute, we encourage open communication to resolve issues quickly and fairly.

Permits & Code Compliance

As a Handyman service, we operate within the scope of work that does not require a licensed contractor in Arizona:

• Most handyman work and minor repairs do not require permits
• For work that requires permits or licensed contractor involvement, we will inform you and coordinate as needed
• Customer is ultimately responsible for ensuring required permits are obtained
• We will not perform work that we believe violates building codes or safety standards

Privacy

We respect your privacy. Contact information is used only for service-related communication and will not be sold or shared with third parties.

For complete details on how we handle your information, see our Privacy Policy.

Updates to Terms

We reserve the right to update these terms at any time. Current terms are always available on our website at tntfix.com/terms.html.

Material changes will be communicated to active customers via email where appropriate.