Our Commitment to Your Privacy
At TNT Fix Smart Home & Climate Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Bottom line: We only collect information necessary to provide our services. We don't sell your data, we don't spam you, and we only use cookies essential for our billing system to function.
Information We Collect
Contact Information
When you request services or create an account, we collect:
- Name
- Email address
- Service address
Service Information
To provide and document our services, we may collect:
- Service requests and project details
- Photos of work areas (with your permission)
- Notes about equipment, devices, or repairs
- Communication history related to your service
Billing Information
For payment processing, we collect:
- Billing address
- Payment method information (processed securely through our payment processor)
- Invoice and payment history
Note: Credit card information is processed by our secure payment processor and is never stored on our servers.
How We Use Your Information
We use your information only for legitimate business purposes:
- Providing Services: Scheduling appointments, completing work, and following up on service calls
- Communication: Responding to inquiries, sending appointment reminders, and providing service updates
- Billing: Generating quotes and invoices, processing payments, and maintaining account records
- Improvement: Understanding service needs and improving our offerings
- Legal Compliance: Meeting legal obligations, such as tax reporting and record retention
We will never:
- Sell your personal information to third parties
- Share your information for marketing purposes without your consent
- Send unsolicited promotional emails (you'll only hear from us about your services)
Cookies and Tracking Technology
What Are Cookies?
Cookies are small text files stored on your device that help websites remember information about your visit. We use only essential cookies necessary for our services to function properly.
Essential Cookies We Use
Our billing and customer portal system (Invoice Ninja) uses strictly necessary cookies for:
- Session Management: Keeping you logged in to view your invoices and quotes
- Security: Protecting against cross-site request forgery (CSRF) attacks
- Functionality: Remembering your preferences within the customer portal
Important: These cookies are essential for the portal to work. Without them, you wouldn't be able to log in, view invoices, or make payments. They don't track your browsing behavior or collect personal information beyond what's necessary for the session.
Optional Cookies
We do not currently use:
- Analytics cookies (like Google Analytics)
- Marketing or advertising cookies
- Social media tracking cookies
If we decide to add analytics in the future, we will update this policy and provide opt-out options.
Managing Cookies
You can control cookies through your browser settings. However, please note that disabling essential cookies will prevent you from using our customer portal to view invoices or make payments.
How We Protect Your Information
We take reasonable measures to protect your personal information:
- Secure Connections: Our website and customer portal use SSL encryption (https://)
- Payment Security: Credit card information is processed through secure, PCI-compliant payment processors
- Access Controls: Only authorized personnel have access to customer information
- Data Minimization: We only collect and retain information necessary for providing services
While we implement security measures, no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Data Retention
We retain your information for as long as necessary to:
- Provide ongoing services and support
- Comply with legal obligations (e.g., tax records must be kept for 7 years)
- Resolve disputes and enforce our agreements
If you'd like us to delete your personal information, please contact us. We'll honor your request subject to legal retention requirements.
Third-Party Services
We use the following third-party services to operate our business:
Payment Processing
Credit card payments are processed by Stripe, a PCI-compliant payment processor. Stripe has its own privacy policy governing the collection and use of payment information.
Billing System
We use Invoice Ninja for invoicing and customer account management. Invoice Ninja is self-hosted on our servers, so your data remains under our control.
Email Communications
Service-related emails (appointment confirmations, invoices, receipts) may be sent through standard email services. We do not use marketing automation or track email opens.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we have about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from non-essential communications at any time
- Portability: Request your data in a portable format
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete it promptly.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete personal information (with certain exceptions)
- Right to opt-out of the sale of personal information (we don't sell your information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at the information provided below. We will respond within 45 days.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date.
For significant changes, we may notify you via email or through a notice on our website.
Questions About Privacy?
If you have questions about this Privacy Policy or how we handle your information:
TNT Fix Smart Home & Climate Solutions
Operated by Mr. Tippy's LLC
Contact us at: https://tntfix.com or by email at: invoices@tntfix.com
We'll respond to privacy inquiries within 30 days.
